Lead Member Service Representative (Teller)
Company: US Eagle Federal Credit Union
Posted on: January 16, 2022
At US Eagle, you can make a big impact and help us create a
world where people matter more than profit. As the Lead Member
Service Representative, you will make a big impact by directing and
scheduling the resources needed to meet the needs of valued
We are looking for candidates that can work a flexible/variable
schedule Monday through Saturday. 40 hours per week.
We value our employees and offer generous benefits as a way of
thanking our staff for their hard work and dedication to our
members and our community.
Medical, dental and vision insurance is available the first of the
month following date of hire.
Company paid Basic life, short-term disability and long-term
401(k) retirement benefit that includes a company contribution and
PTO accrual: 15 days off in the first year of employment.
Paid federal holidays and paid birthday day off.
These are just a few of the great benefits our employees enjoy!
Essential Functions & Responsibilities:
You will greet the member personally with a sense of urgency and
show that a smile can be a powerful banking tool; your sincere
interest in helping the person in front of you will help us create
loyal members. Your member interaction skills serve as an example
to Member Service Representatives.
You will assist with overall operation of the service platform
which includes answering questions, completing authorizations,
helping with overrides and locating outages. Your knowledge is also
needed with scheduled audits. As the Lead, you are able to handle
these and other escalated member interactions with sincerity,
objectivity and urgency.
Because of your knowledge of the role, you will be a key resource
in the hiring, training and management of Member Service
Representatives. You will also assist with the performance
evaluation process and bring your objectivity to personnel action
You will open and close the teller area, assist with month-end
balancing and communicate with the Accounting department to
maintain a balanced branch, always maintaining a sense of urgency
Because you have a genuine interest in meeting the needs of our
members, you will gladly open and maintain a drawer as necessary
and easily balance at an 85% level. Not only that, but you will
assist with other Member Service Representative functions such as
balancing vault, teller drawers, and maintenance of safe deposit
You will assist members and provide support to staff when handling
account issues, opening accounts, debit cards and Notary. Your
urgency will be on display by handling these and other follow-up
within the same day by email, phone or in-person.
You will be given the opportunity to learn and perform a variety of
Minimum two years teller experience and one to two years experience
in a lead role. Demonstrated sales ability and persuasiveness.
High School diploma or GED. Excellent written, verbal, analytical,
and problem-solving skills. Proficient in Windows environment and
Microsoft productivity software.
Keywords: US Eagle Federal Credit Union, Farmington , Lead Member Service Representative (Teller), Sales , Farmington, New Mexico
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