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Lead Member Service Representative (Teller)

Company: US Eagle Federal Credit Union
Location: Farmington
Posted on: January 16, 2022

Job Description:

At US Eagle, you can make a big impact and help us create a world where people matter more than profit. As the Lead Member Service Representative, you will make a big impact by directing and scheduling the resources needed to meet the needs of valued members.

We are looking for candidates that can work a flexible/variable schedule Monday through Saturday. 40 hours per week.

We value our employees and offer generous benefits as a way of thanking our staff for their hard work and dedication to our members and our community.
Medical, dental and vision insurance is available the first of the month following date of hire.
Company paid Basic life, short-term disability and long-term disability insurance.
401(k) retirement benefit that includes a company contribution and match.
PTO accrual: 15 days off in the first year of employment.
Paid federal holidays and paid birthday day off.
These are just a few of the great benefits our employees enjoy!

Essential Functions & Responsibilities:

You will greet the member personally with a sense of urgency and show that a smile can be a powerful banking tool; your sincere interest in helping the person in front of you will help us create loyal members. Your member interaction skills serve as an example to Member Service Representatives.
You will assist with overall operation of the service platform which includes answering questions, completing authorizations, helping with overrides and locating outages. Your knowledge is also needed with scheduled audits. As the Lead, you are able to handle these and other escalated member interactions with sincerity, objectivity and urgency.
Because of your knowledge of the role, you will be a key resource in the hiring, training and management of Member Service Representatives. You will also assist with the performance evaluation process and bring your objectivity to personnel action discussions.
You will open and close the teller area, assist with month-end balancing and communicate with the Accounting department to maintain a balanced branch, always maintaining a sense of urgency and objectivity.
Because you have a genuine interest in meeting the needs of our members, you will gladly open and maintain a drawer as necessary and easily balance at an 85% level. Not only that, but you will assist with other Member Service Representative functions such as balancing vault, teller drawers, and maintenance of safe deposit boxes.
You will assist members and provide support to staff when handling account issues, opening accounts, debit cards and Notary. Your urgency will be on display by handling these and other follow-up within the same day by email, phone or in-person.
You will be given the opportunity to learn and perform a variety of other tasks.
Minimum two years teller experience and one to two years experience in a lead role. Demonstrated sales ability and persuasiveness.

High School diploma or GED. Excellent written, verbal, analytical, and problem-solving skills. Proficient in Windows environment and Microsoft productivity software.


Keywords: US Eagle Federal Credit Union, Farmington , Lead Member Service Representative (Teller), Sales , Farmington, New Mexico

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