Maintenance Coordinator
Company: Penske
Location: Farmington
Posted on: September 25, 2024
|
|
Job Description:
POSITION SUMMARY: The Maintenance Coordinator will complete
maintenance customer service, inventory and administrative
processes of the branch (branches) that support maintenance
operational efficiency, effectiveness, customer satisfaction and
profitability. The Maintenance Coordinator will provide superior
customer service and communication to internal and external
customers. Support the branch financial manager by providing
guidance and information that contributes to branch performance and
profitability. The Maintenance Coordinator role has
responsibilities in the two main areas of Parts Administration and
Service Counter Support. Each associate will have a unique
accountability list as outlined by their Branch Financial Manager.
The list of Key Responsibilities shown below includes all areas.
SHIFT : Tuesday-Friday, 5:30am-2pm, AND Saturday, 8am-4:30pm KEY
RESPONSIBILITIES Maintenance Service Customer Support • Maintain
Service Net Planner with PMs campaigns, repairs from drive-ins,
call-ins, and 24/7 calls, and off lease/on lease. Start R/O's,
schedule pick-ups and vendor outside work. • Partner with
Centralized PM Scheduling Operations and Outside RO Management
teams to foster collaboration in support of the customer. • Greet
customers at the location and provide quality phone service.
Respond to customer inquiries regarding billing and scheduling.
Inventory Productivity • Full oversight of inventory productivity
at the branch(es) for timely service support while mitigating risk
of inventory loss. • Maintain optimal inventory levels through
ordering parts according to sourcing procedure ensuring suppliers
deliver purchases defect-free and on-time through partnering with
Centralized Parts Ordering on a daily basis. • Receive and store
parts in an organized and easily accessible manner. Ensure that
updates to PartsNet occur timely, complete frequent inventory cycle
counts and ensure parts are available when needed. • Manage the new
& used battery inventory and ensure that tires are on hand in the
right quantity and specifications in an organized manner. • Ensure
warranty items are shipped and are received on time, as well as
follow-up on returns and warranty-grams in partnership with the
warranty department. Process Analytics • Perform process analyses
and reviews in areas such as Inventory, maintenance profitability,
warranty campaigns, cycle counts, RO reviews and other areas.
Investigate and recommend solutions and/or guidance to issues
posing a risk to the drivers of profitability. • Use systems such
as ServiceNet or AS400 to understand the operational dynamics for
problem solving and process improvement. Other Responsibilities •
Projects and tasks as assigned by Branch Financial Manager and
District Financial Manager. Qualifications: • High school diploma
or equivalent required, degree preferred • Interpersonal and
relationship building skills with an ability to collaborate with
branch team members. • Competent written and verbal communication
skills • 2 years+ experience in customer service and operations
experience required • 2 years working in service and parts
department preferred • Agile and quick learner, enjoys
collaborative projects and continuous education • Advanced computer
skills including Microsoft Word, Excel, Outlook and PowerPoint
required • Regular, predictable, full attendance is an essential
function of the job • Willingness to travel as necessary, work the
required schedule, work at the specific location required, complete
Penske employment application, submit to a background investigation
(to include past employment, education, and criminal history) and
drug screening are required. Physical Requirements: -The physical
and mental demands described here are representative of those that
must be met by an associate to successfully perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. -The associate will be required to: read; communicate
verbally and/or in written form; remember and analyze certain
information; and remember and understand certain instructions or
guidelines. -While performing the duties of this job, the associate
may be required to stand, walk, and sit. The associate is
frequently required to use hands to touch, handle, and feel, and to
reach with hands and arms. The associate must be able to
occasionally lift and/or move up to 25lbs/12kg. -Specific vision
abilities required by this job include close vision, distance
vision, peripheral vision, depth perception and the ability to
adjust focus. Penske is an Equal Opportunity Employer. Job
Category: Administrative Job Function: Administrative Support Job
Family: General Administration Address: 700 E Murray Dr Primary
Location: US-NM-Farmington Employer: Penske Truck Leasing Co., L.P.
Req ID: 2412194 Date posted: 09/21/2024
Keywords: Penske, Farmington , Maintenance Coordinator, Professions , Farmington, New Mexico
Click
here to apply!
|