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Support Technician II - San Juan Regional Medical Center

Company: Cerner
Location: Farmington
Posted on: November 11, 2021

Job Description:

Support Technician II - San Juan Regional Medical Center

Farmington, New Mexico, United States

Job Description

As a Support Technician II you will provide day-to-day technical support for end user hardware and software needs and project-based support onsite. You will provide routine and non-routine, technical support and maintenance for desktop, laptop, telecom and network systems including hardware, application software, operating systems and connectivity. In addition, you will be responsible for troubleshooting hardware and software issues and document resolution with minimal support while also repairing or replacing defective equipment with minimal support. As a member on this team you will install, configure, and update end-user desktop and laptop software with minimal support, and systematically prioritize and escalate issues when appropriate. Finally, you will use knowledge transfer forums to identify and resolve problems and contribute to all phases of desktop or telecom support, including coordination, monitoring, tracking, and resolution related to installations, upgrades, software, hardware, operating systems, and operating system configuration issues as well as perform telecom moves, adds and changes (MAC work) for end users.

Additional Information

Virtual Eligible Job No
Relocation Assistance Available for this Job: No

Qualifications

Basic Qualifications
  • At least 4 years total combined related work experience and completed higher education, including:
    • At least 1 year of customer service, call center, hospitality and/or technical support work experience
    • At least 3 years of completed higher education and/or additional work experience directly related to the duties of the job
Preferred Qualifications
  • Associates degree (Higher Education, Higher National Diploma)
  • At least 1 year of operating systems support work experience
  • At least 1 year of office support, call center or phone support work experience
  • At least 1 year of end-user device support and troubleshooting work experience
  • CompTia A+ Certification and / or Microsoft Certifications
  • ITIL certification
Expectations
  • Must reside in or around the Farmington, NM area
  • Willing to work additional or irregular hours as needed and allowed by local regulations
  • Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
  • Perform other responsibilities as assigned

Applicants for U.S. based positions with Cerner Corporation must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

As of December 8, 2021, as a condition of employment, all US-based employees must be fully vaccinated against COVID-19 unless a medical or religious exemption is approved.

Some Cerner positions may be obligated to comply with additional client-facing requirements and occupational health requests, including but not limited to, an immunization set, an annual flu shot, an annual TB screen, an updated background check, and/or an updated drug screen.

Cerner is a place where people are encouraged to innovate with confidence and focus on what is important – people’s health and the care they receive. We are transforming health care by developing tools and technologies that make it more efficient for care providers and patients to navigate the complexity of our health. From single offices to entire countries, Cerner solutions are licensed at more than 25,000 facilities in over 35 countries.

Cerner’s policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Cerner is proud to be a drug-free workplace.







If you are an individual with a disability who is unable to use our online tools to search and apply for jobs, and need assistance or an accommodation in the recruiting process, please contact us by calling 866-434-1543 or by emailing .

Keywords: Cerner, Farmington , Support Technician II - San Juan Regional Medical Center, Other , Farmington, New Mexico

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