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Service Group - Field Supervisor

Company: Altec Industries
Location: Farmington
Posted on: June 8, 2021

Job Description:

Why Join Altec? The Altec Service Group has service centers and an extensive fleet of mobile service vehicles and technicians across the United States and Canada. The purpose of the Mobile Service Supervisor is to oversee activities of Mobile Service Technicians. Ensure quality repair and maintenance of equipment, such that all jobs are completed with regard to Altec s values while achieving customer goals. Altec is a manufacturing company, Made in America. Altec associates are empowered to build products that make a difference to our customers, communities, and industry. We are building on 90+ years of knowledge, experience, and relationships, working to add value to the electric utility, telecom, contractor, lights and signs, and tree care markets. Altec products and services can be found across the U.S. and in over 100 countries around the world.Please send resume to apply now at Basic Qualifications, Experience, and Skills RequiredShould the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.High School or GED requiredThree years supervisory experience at another manufacturing or service operation (other than Altec) is requiredSuccessful supervisors have a passion for customer service and for helping others. This individual thrives in a fast-paced environment, where organization and flexibility are necessary skills. In addition to one of the above,Strong PC skills are required using spreadsheets, word processing and other office management applicationsMechanical aptitude is requiredProduct or industry knowledge preferredKnowledge of hydraulic schematics is helpfulKnowledge of Microsoft Word and Excel required; knowledge of Oracle and Lotus Notes preferred; Computer skills requiredLeadership and communication skills Current valid Driver s License is requiredExcellent written and verbal communication skillsTravel up to 25% of the timeMajor ResponsibilitiesWork with Mobile Service Technician (MST) and customer to establish the most efficient and effective schedule for the MSTOversee daily activities (customer repairs, expense management, fleet maintenance) to ensure customer satisfaction and profitabilityEnable continuous training for new and current technicians.Have safety and environmental considerations and regulations figure prominently in mindset and practice.Ensure efficient and effective work methods Champion and implement process improvement.Responsible to communicate with Material Control department to ensure proper parts are available for each job to prevent interruption of production while meeting customer requirementsMaintain consistent communication with Altec Sales Account Managers in the territory to foster positive relationships between the account manager, technician and customerFoster team spirit in concert with Altec Values to maintain a successful Service Group within the overall Altec organization.Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development TeamworkCompetitive pay which rewards performanceComprehensive benefits including Medical, Dental and Prescription Drug Program - Retirement 401(k) Program - Vacation and Holidays - Flexible Spending Accounts - Tuition Assistance Program - Employee Assistance and Mental Health/Substance Abuse Program - Life Insurance, Accidental Death and Dismemberment InsuranceAltec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

Keywords: Altec Industries, Farmington , Service Group - Field Supervisor, Other , Farmington, New Mexico

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