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Sr Subservicing Account Executive - Default Servicing Operations - WFH Nationwide

Company: Flagstar Bank
Location: Farmington
Posted on: June 4, 2021

Job Description:

Position Title

Sr Subservicing Account Executive - Default Servicing Operations - WFH Nationwide


Jacksonville, FL

Job Summary

The Sr DSO Subservicing Account Executive is responsible for supporting and responding to Flagstar's external clients by working with counterparts from Performing Servicing to (a) oversee and fulfill client inquiries and requests, (b) track and monitor client activity, and (c) providing proactive support and partnership to our clients in all areas as the primary point of contact for the Default Servicing department.

Job Responsibilities:

Design and maintain client profiles and reporting, oversee client strategy and track requests as well as offer business solutions with the support of the Client Relations Manager and the Sr. Manager, Subservicing Oversight. Onboarding new subservicing clients through a formal and planned program that includes everything they will need to know as a Flagstar subservicing client and can expect from us as their partner. These include system demonstrations and training, understanding reports, personnel contact list, special request process, onsite hosting for audits, overviews, or business meetings. Maintaining open lines of communication and rapport with subservicing clients and be their "voice" with our internal service delivery teams. Effectively communicate critical messages to subservicing clients. Represent the needs and wants of our subservicing clients; recommend and drive technology, reporting, pricing, or process enhancements that create stronger, more profitable relationships. Recommend new service functions or features that can enhance our business based on client feedback. Day to day support of clients as required.
Oversight of client projects and deliverables, including audits and reporting. Monitor and report on outstanding items for both clients as well as business partners. Ensure that contractual requirements are tracked and reportable.
Serve as support to our business development executives through project management, contract negotiation assistance, technical process research, active development and evaluation of service level metrics and agreements, evaluate reporting requirements, process changes and the like. Collaborate in the creation, maintenance, and refresh of business pitches related to Flagstar's servicing and subservicing line of business.
Develop strategic & collaborative relationships with internal teams (servicing sales and operational business units, technology, legal and risk). Work closely with internal teams to resolve issues or facilitate the introduction of new policies, procedures or processes.
Ensures compliance with applicable federal, state and local laws and regulations. Completes all required compliance training. Maintains knowledge of and adhere to Flagstar's internal compliance policies and procedures. Takes responsibility to keep up to date with changing regulations and policies.

Job Requirements:

Reliable Home High Speed Internet required HS Diploma, GED or Foreign Equivalent required Bachelors Degree Preferred (Business, Finance, or related) 7+ years of experience in mortgage servicing including client-facing responsibilities as a critical component.
Knowledge of servicing practices required.
B-to-B client relationship experience a plus.
Self-starter, self-directed, influential, articulate and ability to distill complex information into easily understandable content.
Team player with attention to detail and the ability to self-serve, figure things out, and follow through timely.
Ability to meet deadline expectations.
Excellent written and verbal communication skills with the ability to maintain confidential information and deliver difficult and sensitive information and messages in a non-threatening, reassuring manner.
Expertise using Excel, Word, Adobe, PowerPoint or equivalent presentation software.
Understanding of mortgage servicing.
Experience with MSP servicing system a plus.
Reporting experience.

Job Band: E

Keywords: Flagstar Bank, Farmington , Sr Subservicing Account Executive - Default Servicing Operations - WFH Nationwide, Other , Farmington, New Mexico

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