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Toyota Connect Advisors - Tuesday-Saturday 10am-8pm Shifts

Company: Concentrix
Location: Farmington
Posted on: June 1, 2021

Job Description:

Please Note: Job cannot be performed in the state of Colorado, USA.

Job Title:

Toyota Connect Advisors - Tuesday-Saturday 10am-8pm Shifts

Job Description

This position is the first point of contact with current and potential customers. As a Customer Service Representative supporting the Toyota Connected account you will be responsible for helping people every day with every call. You will oversee handling a variety of inbound calls; assisting customers with navigation support, road side assistance, non-emergency calls, education, customer enrollment.

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Full Time

Availability Needed: Tuesday-Saturday 10am-8pm

What we are looking for:

  • Candidates must be fluent in English; Bilingual French and Bilingual Spanish positions available also
  • Responds to all incoming customer phone calls within quality standards
  • Greet customers in a courteous, friendly, and professional manner
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Manages customer complaints from initial call to resolution, escalates outstanding issues
  • Responds to detailed product questions on the brand
  • Categorizes callers and offers appropriate Touchpoint (i.e. warm transfers)
  • Provides Goodwill to customers on behalf of the client within the client guidelines
  • Communicates well in written form, for call documenting. Strong note taking abilities required for customer account updates
  • Provide (SVL) Stolen Vehicle Location assistance to customers, dealer or TFS
  • Provide Destination Assistance via the vehicle's navigation system
  • Provide Roadside Assistance for vehicle occupants with a wide range of services
  • General Inquiry assistance for customers with account concerns/questions
  • Provide Outbound follow up for customers who are, in need of a follow-up or continuation of services

Essential Functions/Core Responsibilities

  • Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document and retrieve information in call tracking database
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile

  • High school diploma with three to six months of relevant experience preferred
  • Courteous with strong customer service orientation
  • Strong computer navigation skills and PC Knowledge
  • Ability to effectively communicate, both written and verbally
  • Dependable with strong attention to detail
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • Tolerance for repetitive work in a fast-paced, high production work environment
  • Ability to work as a team member, as well as independently
  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
  • Ability to rotate shifts, as needed
  • Based on location and/or program, additional experience/skills may be required
  • Job requirements may vary by country and will not contravene any local laws

Career Framework Role

Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.

What we offer:

Concentrix provides our associates with:

  • Career Pathing and Advancement Opportunities
  • Competitive salary
  • Health insurance (Eligibility requirements must be met)

Please send resumes to:


  • msja



The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.


USA Farmington Hills MI

Language Requirements:

Time Type:

Full time

Keywords: Concentrix, Farmington , Toyota Connect Advisors - Tuesday-Saturday 10am-8pm Shifts, Other , Farmington, New Mexico

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