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Customer Service Representative

Company: Oatey
Location: Farmington
Posted on: May 3, 2021

Job Description:

At Oatey we are committed to help our Associates grow their career. Apply today and grow with Oatey! - Position Summary The CSR II processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. A variety of communication channels are used to facilitate the order-to-shipment process. The CSR II works in a team environment to accomplish Customer Service goals and objectives. Reports to Customer Service Supervisor. Position Responsibilities Respond to customer inquiries received from a variety of channels for product or order information. Coordinate problem resolution with internal partners and sales representative agencies. Enter, proof, and edit customer orders and back-orders according to published policies and procedures to ensure accurate pricing, shipping, and customized text instructions. Record and process non-compliance issues through designated quality process. Other duties as assigned. Knowledge and Experience Two (2) to five (5) years prior customer service experience. Knowledge of commonly-used customer service concepts, practices, and procedures used in a manufacturing environment. Microsoft Office proficiency. Excellent verbal and written communication skills. LEAN process orientation preferred. Education and Certification High School Diploma required. Undergraduate Degree preferred.

Keywords: Oatey, Farmington , Customer Service Representative, Other , Farmington, New Mexico

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