Front Desk Agent - Falling Rock
Company: Nemacolin Woodlands, Inc.
Location: Farmington
Posted on: May 25, 2023
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Job Description:
** Front Desk Agent - Falling Rock****Job Category****:**
Conversion Default **Requisition Number****:** INDUL04751 Showing 1
location **Job Details****Description**Provide personalized service
to each guest staying at NWLR. Personally greet all guests either
in the lobby or initial contact. Empowered to exercise professional
judgment in resolving guest issues. Make all reservations and
appointments for guests. These may include restaurants (in and
outside of the hotel), Wildlife, Spa, Golf, Fallingwater, Kentuck
Knob, rafting, babysitting and all other requests. Keep a copy of
updated menus, hours of operations, prices and other information
necessary to assist the guest in making decisions on dining. Assist
guests with mailing letters and packages. Provide or arrange for
secretarial services for guests (typing, faxes, copies, etc).
Assist guests with directions on and off property, provide a map
when needed. Show rooms and suites as requested to make sure the
room meets standards. Maintain neatness of desk area and lobby area
(as needed). Assist the guest with any extraordinary
needs/requests. Create & maintain ongoing relationships with local
businesses, travel bureaus etc. Ability to perform front desk / PBX
functions. Maintain a friendly and professional atmosphere in the
lobby at all times. Resolve guest problems, follow up with other
departments to ensure guest satisfaction. Assist guests as
requested with baggage, personal items or vehicles. -Possess
excellent communication and public speaking skills along with
confidence in speaking. - Must be outgoing, polite, courteous, and
service oriented. (Guest Services, Front Desk, Lodging)-Demonstrate
understanding or willingness to understand luxury facilities and
services.-Must be organized and have computer and typing knowledge.
- Must be able to speak English. -Must be able to work various
shifts including weekends and holidays. Experience the magic of
Nemacolin. Reaching across 2,200 acres in the Laurel Highlands of
Southwestern Pennsylvania, Nemacolin offers guests a getaway like
no other. Elevated accommodations range from the thrilling grandeur
of The Chateau and modern elegance of Falling Rockboth recipients
of the Forbes Travel Guide 2020 Awardsto the refreshing ease of The
Lodge as well as The Homes and The Estates. And that is just the
beginning! Nemacolin comes to life with show-stopping dining from
the Forbes Five-Star and AAA Five-Diamond Lautrec; two
championship, Pete Dye-designed golf courses; award-winning spa and
wellness services; Orvis-endorsed fly fishing; countless outdoor
activities; and snow sports, shopping, wildlife experiences, art
tours, magical seasonal events, and limitless fun for all.
Adventure awaits. At Nemacolin, we strive to attract, retain, and
develop the best and the brightest talent in the field. Unique
amenities and a strong track record of exceeding industry standards
makes Nemacolin an employer of choice for those looking to pursue
opportunities in areas such as lodging and guest services, food and
beverage, recreation, culinary arts, golf, and retail, among
others. Through a variety of training initiatives and a strong
commitment to career development programs, we believe that we can
help our associates to develop the skills necessary to advance
within our organization.* An attractive 401(k) plan* Paid vacation,
holidays, and personal hours* Family medical, dental and vision
insurance* Long-term & short-term disability insurance* Employee
assistance program* Educational assistance* Local and resort
discounts* On-site uniform and dry-cleaning services* Discounted
meals during breaks in the associate break areasNemacolin promotes
a culture of continuous learning for our associates. We are
strongly committed to comprehensive professional development
programs:* **Opportunities for advancement** At Nemacolin, we
encourage our associates to grow within the organization and gain
experience in a variety of departments to better understand the
hospitality industry. Nemacolin prides itself on promoting from
within the organization, and many of our mid and upper-level
managers began in entry-level positions and advanced into their
current roles. * **Associate Recognition programs** Nemacolin
realizes that our associates help to set us apart from other
organizations in the industry through their commitment to providing
exceptional service and ability to consistently exceed guests
expectations. Each month, associates can nominate others who have
provided exceptional service, demonstrated leadership capabilities,
or excelled in their areas of expertise. Winners receive an award
for their efforts and are recognized by members of management.*
**Mentoring and coaching programs** As a new associate, we provide
a level of mentoring that is best suited to you to enhance your
growth and career interests, while sharing knowledge, advice, and
encouragement along the way.**AWARDS & ACCOLADES**Nemacolin has
consistently been recognized in the hospitality industry for
providing superior customer service and outstanding facilities. We
are very proud of what we have accomplished, and we would like to
have the opportunity to share our enthusiasm with you. Some of our
accomplishments include the Forbes Travel Guide Five-Star rating,
the AAA Five-Diamond rating, the Trip Advisor Certificate of
Excellence, and a variety of other awards from Cond Nast Traveler,
and Golf Digest, just to name a few.**ASSOCIATE REFERRAL PROGRAM***
**Year-Round Referral Incentive** - Receive a reward of **$125.00**
when you refer a new applicant who is hired and is employed for a
minimum of 30 days! Receive a second reward of **$125.00** when the
referred associate continues their employment for a total of 90
days!* **Seasonal Referral Incentive** - Receive a reward of
**$100.00** when you refer a seasonal applicant who is hired and is
employed for a minimum of 60 days (rewards not applicable for
rehires)! **ASSOCIATE DISCOUNTS*** **Enterprise*** **X-Plan Ford
Pricing** * **Verizon Wireless*** **AT&T Wireless** * **Sprint
Wireless** * **84
Lumber****Qualifications****Skills****Behaviors****:**
**Motivations****:** **Education****Experience****Licenses &
Certifications**
Keywords: Nemacolin Woodlands, Inc., Farmington , Front Desk Agent - Falling Rock, IT / Software / Systems , Farmington, New Mexico
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