Front Desk Agent - Falling Rock

Company: Nemacolin Woodlands, Inc.
Location: Farmington
Posted on: May 25, 2023

Job Description:

** Front Desk Agent - Falling Rock****Job Category****:** Conversion Default **Requisition Number****:** INDUL04751 Showing 1 location **Job Details****Description**Provide personalized service to each guest staying at NWLR. Personally greet all guests either in the lobby or initial contact. Empowered to exercise professional judgment in resolving guest issues. Make all reservations and appointments for guests. These may include restaurants (in and outside of the hotel), Wildlife, Spa, Golf, Fallingwater, Kentuck Knob, rafting, babysitting and all other requests. Keep a copy of updated menus, hours of operations, prices and other information necessary to assist the guest in making decisions on dining. Assist guests with mailing letters and packages. Provide or arrange for secretarial services for guests (typing, faxes, copies, etc). Assist guests with directions on and off property, provide a map when needed. Show rooms and suites as requested to make sure the room meets standards. Maintain neatness of desk area and lobby area (as needed). Assist the guest with any extraordinary needs/requests. Create & maintain ongoing relationships with local businesses, travel bureaus etc. Ability to perform front desk / PBX functions. Maintain a friendly and professional atmosphere in the lobby at all times. Resolve guest problems, follow up with other departments to ensure guest satisfaction. Assist guests as requested with baggage, personal items or vehicles. -Possess excellent communication and public speaking skills along with confidence in speaking. - Must be outgoing, polite, courteous, and service oriented. (Guest Services, Front Desk, Lodging)-Demonstrate understanding or willingness to understand luxury facilities and services.-Must be organized and have computer and typing knowledge. - Must be able to speak English. -Must be able to work various shifts including weekends and holidays. Experience the magic of Nemacolin. Reaching across 2,200 acres in the Laurel Highlands of Southwestern Pennsylvania, Nemacolin offers guests a getaway like no other. Elevated accommodations range from the thrilling grandeur of The Chateau and modern elegance of Falling Rockboth recipients of the Forbes Travel Guide 2020 Awardsto the refreshing ease of The Lodge as well as The Homes and The Estates. And that is just the beginning! Nemacolin comes to life with show-stopping dining from the Forbes Five-Star and AAA Five-Diamond Lautrec; two championship, Pete Dye-designed golf courses; award-winning spa and wellness services; Orvis-endorsed fly fishing; countless outdoor activities; and snow sports, shopping, wildlife experiences, art tours, magical seasonal events, and limitless fun for all. Adventure awaits. At Nemacolin, we strive to attract, retain, and develop the best and the brightest talent in the field. Unique amenities and a strong track record of exceeding industry standards makes Nemacolin an employer of choice for those looking to pursue opportunities in areas such as lodging and guest services, food and beverage, recreation, culinary arts, golf, and retail, among others. Through a variety of training initiatives and a strong commitment to career development programs, we believe that we can help our associates to develop the skills necessary to advance within our organization.* An attractive 401(k) plan* Paid vacation, holidays, and personal hours* Family medical, dental and vision insurance* Long-term & short-term disability insurance* Employee assistance program* Educational assistance* Local and resort discounts* On-site uniform and dry-cleaning services* Discounted meals during breaks in the associate break areasNemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:* **Opportunities for advancement** At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our mid and upper-level managers began in entry-level positions and advanced into their current roles. * **Associate Recognition programs** Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and ability to consistently exceed guests expectations. Each month, associates can nominate others who have provided exceptional service, demonstrated leadership capabilities, or excelled in their areas of expertise. Winners receive an award for their efforts and are recognized by members of management.* **Mentoring and coaching programs** As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.**AWARDS & ACCOLADES**Nemacolin has consistently been recognized in the hospitality industry for providing superior customer service and outstanding facilities. We are very proud of what we have accomplished, and we would like to have the opportunity to share our enthusiasm with you. Some of our accomplishments include the Forbes Travel Guide Five-Star rating, the AAA Five-Diamond rating, the Trip Advisor Certificate of Excellence, and a variety of other awards from Cond Nast Traveler, and Golf Digest, just to name a few.**ASSOCIATE REFERRAL PROGRAM*** **Year-Round Referral Incentive** - Receive a reward of **$125.00** when you refer a new applicant who is hired and is employed for a minimum of 30 days! Receive a second reward of **$125.00** when the referred associate continues their employment for a total of 90 days!* **Seasonal Referral Incentive** - Receive a reward of **$100.00** when you refer a seasonal applicant who is hired and is employed for a minimum of 60 days (rewards not applicable for rehires)! **ASSOCIATE DISCOUNTS*** **Enterprise*** **X-Plan Ford Pricing** * **Verizon Wireless*** **AT&T Wireless** * **Sprint Wireless** * **84 Lumber****Qualifications****Skills****Behaviors****:** **Motivations****:** **Education****Experience****Licenses & Certifications**

Keywords: Nemacolin Woodlands, Inc., Farmington , Front Desk Agent - Falling Rock, IT / Software / Systems , Farmington, New Mexico