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General Manager

Company: Best Western Plus The Four Corners Inn
Location: Farmington
Posted on: May 10, 2019

Job Description:

We are looking for a motivated and enthusiastic general manager who is passionate about hospitality. The general manager holds one of the most important roles in the hotel. They lead, inspire, and motivate their team, they develop trust and loyalty with their guests, and they run an efficient and profitable property. If you are a hands-on leader who is focused on maintaining customer-driven operations, empowering hotel staff to excel in superior customer care, and managing profitability and revenue generation then this may be the job you have been looking for. Job Description Overall Oversees all operations of the hotel including front office, housekeeping, breakfast, maintenance, night audit, guest satisfaction, and sales Inspects guest rooms, public access areas, and grounds for cleanliness, appearance, and safety Administers policies and procedures for protecting the safety of guests and employees Prepares all requested and required reports for the owners Maintains a high personal visibility throughout the property and throughout the community Adheres to all Best Western, company, local, state, and federal policies, procedures, and laws Has a strong attention to detail. Critical Abilities Must work well in stressful, high-pressure situations Must maintain composure and objectivity under pressure Must be effective in handling problems in the workplace including anticipating, preventing, and identifying, and solving problems as necessary Effective at listening to, understanding, clarifying and resolving the concerns and issues raised by co-workers and guests Behaves with integrity and honesty and is open with guests and fellow associates Respond to multiple task interruptions and still provides superior service to employees and guests Revenue, Sales, and Profitability Strong understanding of revenue management and sales. Sets yearly goals and tracks performance throughout the year Creates new programs in response to market conditions and revenue opportunities Protects the hotel's financial assets by administering policies and procedures for handling cash, credit cards, accounts payable, accounts receivable, payroll and other financial transactions. Works closely with the sales manager, actively discussing key accounts and continuously planning for future business needs Continually focuses on achieving hotel profitability through revenue generation, cost control, guest satisfaction, and employee satisfaction Employees Recruits, hires, and trains quality individuals who want to deliver superior customer service Ensures staffing levels are appropriate for business levels and assist with covering shifts as needed to control costs and alleviate overtime. Ability to build a strong team and hold others accountable for outstanding results Community Participates in appropriate industry related community and state organizations and activities Physical Requirements Long hours sometimes required Sitting, walking, or standing for long periods of time. Light lifting or carrying Other duties as needed to create superior customer care for the guests and staff Qualifications Bachelor's degree in Hotel or business management or the equivalent combination of education and experience Minimum of 5 years of experience in the hotel industry Minimum of 2 years' experience as a GM or AGM with a solid track record Strong interpersonal, written, and verbal communication skills Excellent decision making and analytical skills Knowledge of a variety of computer software applications Salary is commensurate with experience About Best Western Plus the Four Corners Inn The Best Western Plus has an established reputation for superior customer service, cleanliness, and delivering a quality product. Our team is passionate about providing our guests the best customer service possible and they go out of their way to ensure that our guests leave having had a great experience. Best Western Plus the Four Corners Inn is a recognized leader in the Farmington hospitality community and an award winning property in the Best Western organization. Employment Type: Full Time Years Experience: 3 - 5 years Bonus/Commission: Yes

Keywords: Best Western Plus The Four Corners Inn, Farmington , General Manager, Executive , Farmington, New Mexico

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General Manager
Description: We are looking for a motivated and enthusiastic general manager who is passionate about hospitality. The general manager holds one of the most important roles in the hotel. They lead, inspire, and motivate (more...)
Company: Best Western Plus The Four Corners Inn
Location: Farmington
Posted on: 05/10/2019

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