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Client Outreach Manager - Full Time - Farmington,

Company: Cenikor Foundation
Location: Farmington
Posted on: May 16, 2022

Job Description:

Job DescriptionCenikor is a non-profit organization and one of the largest substance abuse treatment centers in the nation. We are currently seeking a Client Outreach Manager for our Farmington, New Mexico Facility.SCHEDULE: Monday - Friday 8am - 5pmJOB SUMMARY: The Client Outreach Manager (COM – I – New Mexico) is responsible for business development marketing programs to constituents who would serve as referral sources for potential clients to Cenikor. Referral sources may include, but are not limited to: substance abuse centers, mental health facilities, private clinicians, physicians, traditional healers, hospitals, clergy, attorneys, CPS, probation and networking groups to ensure program utilization goals are achieved. Additionally, the Client Outreach Manager (COM – I – New Mexico) will provide specialized focus on Native American / Indigenous Peoples' needs, customs, and culture with specific understanding of the differences among Native American tribes in the New Mexico region. Primary business focus on insurance carriers/payers, and individual providers resulting in growth of insurance client volumes. Acts as a liaison between Cenikor and referral sources to ensure ease in referral, admission, progress reporting and discharge planning. ESSENTIAL FUNCTIONS:

  • Develop and maintain relationships within assigned territory, coordinated with Sr. Manager of Business Development, to ensure appropriate mix of insurance and state-funded clients.
  • Assist Sr. Manager of Business Development develop relationships with insurance companies, referring providers and EAP programs to aid in stabilizing incoming referral volumes.
  • Conduct presentations with judges, attorneys, physicians, payers, probation and parole departments, Department of Human Services, shelters, hospitals and other drug treatment facilities with clients.
  • Document contacts weekly as required in the Customer Relationship Management system (e.g., Salesforce), and report out via other methods as requested.
  • Track and report activities, contacts, success rates and outcomes for referral partners.
  • Participate in regional and team-wide strategic planning activities, under the direction of Sr. Manager of Business Development / Facility Director(s), and other Cenikor Leadership, to maximize business development efforts.
  • Seek-out opportunities to participate in health fairs, rallies, and conferences where Cenikor's services can be showcased to referral sources.
  • Act as a community resource to referral partners.
  • Work closely with Sr. Manager of Business Development / Facility Director(s), and other Cenikor Leadership to uphold the core principles of Cenikor's culture.
  • Travel throughout assigned geographic region presenting Cenikor's continuum of care.
  • Present in a courteous and professional manner at all times.
  • Maintain strict confidentiality on all client and Cenikor matters and refer questionable issues to your supervisor.
  • Required to actively maintain facility office hours at designated location with assigned office hours. Required office hours may change based on business needs.
  • Perform additional duties as assigned and consistent with the exempt functions as defined in this job description. QUALIFICATIONS FOR THE POSITION: Skills, Knowledge and Abilities:
  • Knowledge of drug and alcohol treatment programs.
  • Strong understanding and respect of Native American / Indigenous Peoples' needs, customs, and culture with specific understanding of the differences among Native American tribes in the New Mexico region.
  • Experience in dealing with Native American Traditional Healer is strongly preferred.
  • Demonstrated ability to work independently and possess intrinsic motivation.
    • Ability to influence the utilization of Cenikor's services using effective sales techniques and knowledge of treatment needs and practices.
    • Skilled customer service provider, presenter, and public speaker.
    • Ability to think strategically to solve problems and achieve goals.
    • Embrace diversity and display ability to interact effectively with various types of people.
    • Ability to present a professional, positive image that reflects well on the organization.
      • Knowledge of Microsoft Office software required, including specific MS Outlook calendar experience.
      • Ability to consistently uphold the Core Principles of Cenikor's Culture: o Demonstrate "mission of service" to our clients o Positive, respectful communication with both staff and clients o Demonstrate self-motivation and perseverance to achieve goals o Role model appropriate, professional behaviors including appropriate client boundaries o Work effectively as part of a team, helping to set up others for success Education:
        • Bachelor Degree preferred in business, marketing or with clinical licensure. Experience:
          • Minimum of Two (2) years of community outreach experience, recovery or healthcare sales preferred.
          • Experience with Salesforce software preferred. Physical Requirements:
            • Sitting in normal position for extended periods of time.
            • Reaching by extending hand(s) or arm(s) in any direction.
            • Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard.
            • Communication skills using the spoken word.
              • Ability to see within normal parameters.
              • Ability to hear within normal range.
              • Possible exposure to communicable diseases.
              • Ability to drive a vehicle (car, truck, or van).
              • Ability to travel to facilities by various transportation means. Licensure Required:
                • Valid Driver's License required Resources Provided:
                  • E-mail Account
                    • Individual Laptop Computer (to support travel up to 50%)
                    • Company-Issued/Owned cell phone to be used for all Cenikor-related activities
                    • Business Cards
                    • Internet Access CUSTOMER(S) SERVED: Clients, Executive Staff, Organizational Staff and the General Public Powered by JazzHRdUxKx1a4X5

Keywords: Cenikor Foundation, Farmington , Client Outreach Manager - Full Time - Farmington,, Executive , Farmington, New Mexico

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