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Night Auditor

Company: Wyndham Hotels & Resorts
Location: Farmington
Posted on: March 10, 2020

Job Description:

Job SummaryThe Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.Education & Experience

  • High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.
  • Guest Service Experience preferred.
  • Computer knowledge/skills required.Physical Requirements
    • Flexible and long hours sometimes required.
    • Sedentary work Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
    • Late/Overnight shift.General Requirements
      • Maintain a warm and friendly demeanor at all times.
      • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
      • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
      • Must be able to multitask and prioritize departmental functions to meet deadlines.
      • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
      • Attend all hotel required meetings and trainings.
      • Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards, as required by scheduling, which will vary according to the needs of the hotel.
      • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
      • Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations.
      • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
      • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
      • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
      • Must be able to cross-train in other hotel related areas.
      • Must be able to maintain confidentiality of information.
      • Must be able to show initiative, including anticipating guest or operational needs.
      • Perform other duties as requested by management.Fundamental Requirements
        • Must be able to work with and understand financial information and data, and basic arithmetic functions.
        • Must be willing to cross train in other accounting or hotel-related areas.
        • Must be able to prioritize job functions in order to meet deadlines.
        • Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).
        • Audit and reconcile financial and statistical reports.
        • Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.
        • Prepare and distribute month-end reports.
        • Audit and reconcile all Front Desk and Food & Beverage Cashiers work.
        • Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.
        • Prioritize job functions in order to meet deadlines.
        • Ensure accuracy of all numbers reported including statistics.
        • Input and update financial information into corporate communications network.
        • Perform daily, weekly, monthly and annual data processing system functions as required.
        • Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.
        • Ensure overall guest satisfaction.
        • Respond to governmental inquiries upon receipt.
        • Handle guest requests.

Keywords: Wyndham Hotels & Resorts, Farmington , Night Auditor, Accounting, Auditing , Farmington, New Mexico

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